Refund policy

We offer a 14 day refund policy. If you are unhappy with the quality of a product purchased from our shop, please contact us no later than 14 days from the date of purchase either by sending an email to info@woodiesuk.com quoting your order number and describe your complaint. Please note that where the product has had to be shipped from overseas, we cannot offer refund on import duties. Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. Postage costs are non-refundable. If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be eligible for a refund.

Payments

Payment must be made in GBP and products are priced in GBP.

Billing information

Customers are required to make full payment before orders can be dispatched from our warehouse.
We reserve the right to select and modify our payment methods.
We reserve the right to cancel or refuse any order or service at our discretion. Where an order is cancelled at our discretion and payment has been received, we will
refund the payment in full. Customers are required to ensure that their account information is correct and up to date. Woodies are not accountable for delays caused by incorrect address or delivery information and customers risk additional charges if products have to be redelivered to another address. Where an order has been cancelled or delayed due to supply issues, Woodies will take all reasonable measures to inform customers and provide updates where necessary.

Conditions of use

Some of the products sold by Woodies may cause sedation or stimulation.
Customers are advised to avoid driving or operating dangerous machinery if they feel tired after taking any of our products. You are advised not to exceed the recommended dosage. In case you are taking prescription medicines, you may find that our products may conflict with your prescriptions. We recommend that you avoid combining our CBD products with prescription medications unless you are certain that there is no chance
of any conflict. Woodies is not accountable in the event of any medical conflict. We recommend that customers always consult their doctor before taking any new
product. Any recommended dosage quoted on our products are intended for adults. Under no circumstances does Woodies recommend our products for use on those under the age of 18 years.

Security

Our payment pages are secured using SSL (Secure Sockets Layer) in order to ensure that customer data is protected.

Delivery policy

Where customers select recorded delivery option orders are dispatched using a signature and tracked service with Expected delivery time of 1-3 days.
All international orders will be sent by Airmail Signature and Tracked service. Delivery times can vary according to destination and can be from 3 – 20 days. There is no shipment on Saturday or Sundays.
Woodies does not take responsibility for fees due to custom and excise, importation delays or any other customs related problems.
Woodies will endeavour to dispatch all orders promptly but we are not responsible for delivery times. In case an order has been delivered with incorrect items Woodie will endeavour to correct the mistake quickly as long as the customer notifies Woodies about the mistake within 24 hours of receiving the parcel.  The customer will ensure that the incorrect items are NOT opened. If the customer opens the incorrect item (assuming
the item has been labelled clearly and does not match the order) this will deem that the customer has accepted the item in place of the incorrect item. Any item being replaced will be dispatched with Royal Mail "Signed For" service at no cost to the customer.

Products and services

Woodies may choose to cease marketing products at short notice without any obligation or liability to any other party.
CBD products are natural, and as such are subject to natural variations. Woodies cannot be held accountable for any variation in colour, smell or flavour of our
products. We offer our products and services entirely at our discretion and we reserve the right to refuse or restrict sales to any 3 rd  party.

Pricing

All of our products are priced on the Woodies website. In case additional costs are included in the price, this will be clearly stated.
All prices, literature and information found on our website, has been curated carefully with great attention to detail. However, we cannot guarantee that all information is
current. Woodies do not offer medical advice and our products are not sold to diagnose, treat, prevent or cure any medical conditions. Any information supplied by us either via the website or in one of our stores or by phone is for general use. Should you make decisions based on information obtained from Woodies, you do so entirely at your own risk. We reserve the right to modify prices without notice.

Market policy

All our ingested products must have clear labeling that clearly states the total milligram content of CBD and include recommended dosage instructions. This is in addition to the statutory requirement for food labeling as required by the food labeling guidelines. Independent 3rd party Certificate of Analysis (Lab Reports) will be available to consumers for every batch stating the full cannabinoid profiles.
We hold an appropriate and valid insurance in respect of public and employers’ liability. We strive to ensure that all reasonable efforts are made to abide by the laws and regulations governing the manufacture, import, distribution, and sale of CBD products. We never knowingly sell or misrepresent counterfeit or substandard products. We will never knowingly sell CBD products to anyone under the age of 18 We promote the responsible usage of cannabis derived products.